1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Information: This includes your name, email address, phone number, and postal address, which you provide when you register for our courses, contact us, or subscribe to our newsletter.
- Payment Information: When you purchase our courses, we collect payment information such as credit card details or other payment methods. This information is processed securely by our payment processors. We do not store your credit card details on our servers.
- Usage Data: We automatically collect information about your interactions with our website, such as the pages you visit, the time spent on those pages, the links you click, and your IP address. This data helps us understand how users navigate our site and improve user experience.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. Cookies are small text files stored on your device that help us remember your settings and provide a more personalized experience. You can manage your cookie preferences through your browser settings.
- Communications: We retain copies of any communications you send to us, such as emails or contact form submissions. This helps us track inquiries and ensure high-quality customer service.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Maintaining Services: We use your personal information to provide you with access to our courses, manage your account, and deliver personalized content.
- Processing Payments: We use your payment information to process your transactions and ensure secure payment processing.
- Improving User Experience: We analyze usage data to understand how users interact with our website and services, allowing us to identify areas for improvement and enhance user experience.
- Personalizing Content: We use cookies and similar technologies to personalize your experience on our website, such as remembering your preferences and showing you content that is relevant to your interests.
- Communicating with You: We use your contact information to send you important updates, notifications, and promotional offers. You can opt out of receiving promotional emails at any time.
- Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.
3. Data Sharing and Disclosure
We may share your information with third parties in the following circumstances:
- Service Providers: We share information with third-party service providers who help us operate our website, process payments, send emails, and provide customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Business Partners: We may share information with business partners who offer products or services that may be of interest to you. We will only do this with your consent.
- Legal Requirements: We may disclose your information if required by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
- Access Controls: We restrict access to personal information to authorized personnel only.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
- Data Breach Response Plan: We have a data breach response plan in place to quickly address and mitigate any security incidents.
Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information in certain circumstances.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise your rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and the applicable legal requirements.
7. Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16, we will take steps to delete the information as soon as possible.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this page. Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Privacy Officer
Interview Ace Academy
Level 10, 233 Castlereagh Street
Sydney NSW 2000, Australia
Email: privacy@interviewaceacademy.com.au
Phone: 02 8888 9999
This Privacy Policy is effective as of October 26, 2023.